MugFactory is a vertical full-stack custom mug company. We produce ceramic, bone china and stoneware mugs on our exclusive Liling lines — and manage design, packaging, QA, export documents and after-sales with one complete in-house team of experienced specialists at every stage.
Our Story
One category. One team. One exclusive line. MugFactory does one thing: custom ceramic mugs. That focus is why we can run design, packaging, QA, export documents and after-sales as one team — and produce on an exclusive 1994 Liling factory with priority in peak season.
Since 1994, our Liling factory has produced ceramic mugs for export markets. Today MugFactory is its exclusive global partner for custom ceramic, bone china and stoneware mugs, supported by a complete in-house team and a network of six production bases, ten branch factories and twenty kilns.
From 500-piece pilots for emerging brands to annual programs for retail chains, the same team, lines and standards apply. One accountable partner from artwork to after-sales.
1994
Factory established in Liling, producing ceramic mugs for export markets.
2000s
Direct export programs for overseas brands and distributors.
2010s
Six production bases and ten branch factories integrated.
2020s
Twenty kilns and 100 million pieces of annual capacity.
Today
A complete in-house team and a global exclusive partnership.
Next
Launch Kit and public tier pricing rolled out for faster decisions.
Mission and Vision
Mission
Make custom mug programs easier and faster for retailers and brands — one team from artwork to after-sales, with public pricing and a clear process.
Vision
To be the most trusted custom ceramic mug partner in the world — known for category focus, exclusive production and verifiable delivery.
Core Values
Category first
One category, deep expertise: ceramic, bone china and stoneware mugs, plus the packaging that completes them.
One team
Design, sales coordination, QC and after-sales in-house — no handoffs, one accountable owner.
Evidence over claims
Test reports, audits and batch traceability — verification is part of the process, not an afterthought.
Long-term partnership
From 500-piece pilots to annual programs, we build the specification once and improve it every cycle.
What Our Customers Say
I worked with MugFactory to create a custom batch of mugs for my catering company. Mugs always turn out better than I imagine. The quality is very good and the customization is always accurate.
Lauren Lee, Semaine Health
The value MugFactory adds to our brand is immeasurable. By making mugs of such high quality, we are able to provide our customers with a top-notch coffee drinking experience.
Kristen Blue, Sonhab Chocolate
MugFactory Manufacturing Network
Exclusive Liling production
Production runs on an exclusive network in Liling: a 1994-built factory, six production bases, ten branch factories and twenty kilns, with 100 million pieces of annual capacity.
- Exclusive global partnership and peak-season priority
- In-house glazing, decal, firing and packaging
- Batch traceability and photo QC records
Launch Kit: launch-ready assets for every first program
Launch-ready assets
Launch Kit completes the picture: product, images, specification and packaging files, ready for your store and your production team.
- 1 digital mockup of the mug and its packaging
- 3–5 product images (white background + lifestyle)
- 1 spec sheet PDF (size, capacity, material, decoration, packaging, test standards)
- 1 dieline set (AI/PDF: print layout + packaging dieline)
Delivery: mockup in 1 hour; full kit in 3–5 working days. Included with first production orders from 500 pieces and 2 revisions.
Work & Life at MugFactory
An experienced team close to the lines
Our complete team spans design, pre-sales, order follow-up, customer service and after-sales — experienced specialists at every stage. Small enough to know every program, structured enough to keep every SLA.
- In-house design and packaging team
- Dedicated account manager for every program
- QC and after-sales in the same office as production
- Direct access to the Liling factory floor
Programs we run
OEM / Private Label
For brands and retailers. You own the brand; we handle sampling, production, packaging, labels and export documents. NDA available.
Distributor / Wholesale
For distributors and promotional suppliers. Tier pricing, scheduled production and mixed-design consolidation for repeat orders.
Corporate Gift Program
For companies and gifting teams. Annual or quarterly gift programs with design, gift boxes and phased delivery.
Resources for your next program
Mug sourcing guides
Practical guides from our Liling team — sourcing, decoration, packaging and compliance.
Launch Kit
Mockup, product images, spec sheet and dielines — ready for your store and your production team.
Factory tour
See the lines, the kilns and the team behind your program. Virtual or on-site visits are welcome.