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Frequently asked questions

  • What is your minimum order quantities (MOQ)?

    Our minimum order quantity (MOQ) depends on the specific product line and customization requirements. Please reach out to our product specialists for detailed information regarding the MOQ for the product you are interested in. Alternatively you may check our list of MOQs here.

    We strive to accommodate orders of various sizes to meet our customers diverse needs so don’t hesitate to contact us!

  • Can you produce less than your minimum order quantities (MOQ)?

    We strongly recommend that our esteemed customers adhere to our minimum order quantities to mitigate associated setup costs. However, we do accommodate smaller orders upon request and strive to fulfill our customers’ specific needs.

    If you are interested in placing an order for a sample, we kindly request that you reach out to our dedicated product specialists. They will be delighted to assist you in this regard and provide further guidance.

  • What is the production capacity of a factory?

    The factory can produce more than 100 million mugs per year. It has more than 3,000 employees, 6 comprehensive ceramic production bases, 10 production branches and 20 firing kilns.

  • What customization options are available for ceramic mugs (e.g., colors, sizes, shapes)?

    The customization options available for ceramic mugs may vary depending on the specific factory, but here are some common options:

    1. Colors: Custom ceramic mugs can be produced in a wide range of colors, including standard colors as well as custom Pantone matched colors.

    2. Sizes: Ceramic mugs can be customized in various sizes, such as standard sizes like 11oz or 15oz, or even larger or smaller sizes based on specific requirements.

    3. Shapes: Custom ceramic mugs can be manufactured in different shapes, including classic cylindrical shapes, tapered shapes, square shapes, or even custom-designed shapes.

    4. Handles: Mugs can have different types of handles, such as straight handles, C-shaped handles, or even no handles.

    5. Surface Finish: The surface of ceramic mugs can have different finishes, such as glossy, matte, or textured finishes.

    6. Artwork/Logo: Ceramic mugs can be customized with specific artwork, logos, or designs provided by the buyer.

    7. Personalization: Individual names, initials, or messages can be added to each mug for a personalized touch.

    8. Rim and Base: The rim and base of the ceramic mug can be customized with different colors or designs.

    9. Inner color: Some ceramic mugs offer the option to have a different color on the inside of the mug, adding a unique visual effect.

    10. Special Effects: Some manufacturers offer special effects like metallic or glow-in-the-dark finishes for an enhanced custom look.

    It’s important to check with the specific ceramic mug factory to confirm which customization options they can provide.

  • Do you accept factory inspection?

    We thank you for your interest in our ceramic mug factory. We understand the importance of ensuring transparency and quality in the manufacturing process. We fully support and welcome factory inspections.

  • Which clients have you cooperated with?

    There are more than 200 overseas customers in total, covering more than 40 countries and regions around the world. We have become partners with many Fortune 500 companies such as IKEA, Gibson, Disney, Wal-Mart, and Starbucks.

  • What certifications do your products have?

    MugFactory has successively obtained daily ceramic production certification for export to the United States, ISO22000 food safety management system, etc., and the quality and technical indicators of each series of products have reached international standards.

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