Hello, how can we help you?

We strongly recommend that our esteemed customers adhere to our minimum order quantities to mitigate associated setup costs. However, we do accommodate smaller orders upon request and strive to fulfill our customers' specific needs.

If you are interested in placing an order for a sample, we kindly request that you reach out to our dedicated product specialists. They will be delighted to assist you in this regard and provide further guidance.

The factory can produce more than 100 million mugs per year. It has more than 3,000 employees, 6 comprehensive ceramic production bases, 10 production branches and 20 firing kilns.

The customization options available for ceramic mugs may vary depending on the specific factory, but here are some common options:

1. Colors: Custom ceramic mugs can be produced in a wide range of colors, including standard colors as well as custom Pantone matched colors.

2. Sizes: Ceramic mugs can be customized in various sizes, such as standard sizes like 11oz or 15oz, or even larger or smaller sizes based on specific requirements.

3. Shapes: Custom ceramic mugs can be manufactured in different shapes, including classic cylindrical shapes, tapered shapes, square shapes, or even custom-designed shapes.

4. Handles: Mugs can have different types of handles, such as straight handles, C-shaped handles, or even no handles.

5. Surface Finish: The surface of ceramic mugs can have different finishes, such as glossy, matte, or textured finishes.

6. Artwork/Logo: Ceramic mugs can be customized with specific artwork, logos, or designs provided by the buyer.

7. Personalization: Individual names, initials, or messages can be added to each mug for a personalized touch.

8. Rim and Base: The rim and base of the ceramic mug can be customized with different colors or designs.

9. Inner color: Some ceramic mugs offer the option to have a different color on the inside of the mug, adding a unique visual effect.

10. Special Effects: Some manufacturers offer special effects like metallic or glow-in-the-dark finishes for an enhanced custom look.

It's important to check with the specific ceramic mug factory to confirm which customization options they can provide.

We thank you for your interest in our ceramic mug factory. We understand the importance of ensuring transparency and quality in the manufacturing process. We fully support and welcome factory inspections.

There are more than 200 overseas customers in total, covering more than 40 countries and regions around the world. We have become partners with many Fortune 500 companies such as IKEA, Gibson, Disney, Wal-Mart, and Starbucks.

MugFactory has successively obtained daily ceramic production certification for export to the United States, ISO22000 food safety management system, etc., and the quality and technical indicators of each series of products have reached international standards.

We currently do not display the shipping costs on our website, as costs may vary depending on individual needs and specifications. However, shipping estimates can be provided to you by our Product Specialist during your consultation stage.

We offer Air, Ground, and Sea shipping depending on the manufacturing origin and destination.

With several shipping methods available, shipping is generally not included in your quote unless stated explicitly during your consultation stage. We can provide more accurate shipping estimates upon request.

We most definitely can!

Customers often request their shipments to be delivered directly to their fulfillment centers and a smaller quantity to be shipped to other locations. As part of our service, our Product Specialists work closely with our Logistics Team to help schedule and organize your shipments.

Email our friendly customer service team to vip@custommugfactory.com and we'll provide you with instructions for returning your items. Easy as that!

Please offer us the tracking number of the returned items. We will promptly refund your money once we receive the returned items. Please note that the purchaser will bear any shipping costs associated with the returns. These costs are nonrefundable.