Everything buyers usually ask before starting a custom mug program — in the order the decisions happen. If you cannot find the answer, contact our team and we will reply within one business day.
The standard MOQ is 500 pieces per design on existing ceramic bodies. Sample orders can be placed below the production MOQ; a new mould or special tooling typically requires a higher volume.
Mixed designs can share a production run when they use the same body and compatible decoration. The minimum applies per design and decoration setup; we will confirm the exact mix at quote stage.
Send the use case, quantity, target market and artwork or reference through the contact page. We will reply with a body recommendation, mockup direction and indicative price.
Yes. A 500-piece pilot is designed for first orders, market tests and new collections. We will tell you honestly if a smaller quantity is better handled as a sample order.
Yes. We keep the approved specification, artwork files and master sample reference so a reorder can be matched to the original program.
Artwork & customization
Vector AI, PDF or EPS is preferred. For photo artwork, a 300dpi PNG or TIFF is acceptable. If you only have a reference image, we can still start the mockup and build the print file with you.
Yes. A free digital mockup is included with qualified programs. It shows your artwork on the mug and packaging for internal sign-off before a physical sample is made.
Pantone / PMS references are matched within production tolerance and checked with ΔE at QC. The approved sample is the colour reference for the production run.
Yes. Decal and sublimation are the usual routes for photo, gradient and full-wrap artwork. We will confirm the method and care guidance at sample stage based on the body and the target market.
Yes. Printed sleeves, retail cartons, gift boxes, inner trays, labels and FSC board can be quoted and proofed together with the mug artwork.
Samples, production & QC
Sample timing depends on the body, decoration and packaging requirement. We confirm the sample schedule at brief stage, before the order is placed, so you can plan the approval window.
Production usually takes 30–45 days after sample approval. Peak-season capacity is booked earlier; sea freight and buffer are planned separately.
A documented QC plan covers artwork, material verification, in-process checks, final inspection, drop testing and a photo QC report before shipment. Batch records are kept for traceability.
Yes. A photo QC report is prepared before cartons are sealed, covering the approved artwork, decoration and packaging.
Issues are raised before shipment and reviewed against the approved sample and inspection plan. The remedy is agreed under the terms of the order and confirmed before the shipment closes.
Shipping, payment & after-sales
Quotes are normally issued FOB Liling, with EXW and CIF options available. Sea freight typically takes around 30 days; air freight is available for urgent programs at a higher cost.
Yes. We can prepare the packing list, labels and carton markings for your warehouse or marketplace requirements. Share the routing guide at brief stage so the packing matches it.
Payment terms are confirmed in the quotation and proforma invoice. They depend on the order value, production history and the agreed shipping schedule.
Yes. Reorders, packaging updates and documentation for the next program are handled by the same account team.
Sustainability & compliance
Glaze and decoration can be tested to FDA or LFGB food-contact standards, with test reports supplied for your compliance review. The applicable standard depends on the destination market.
BSCI, Sedex, FSC, Higg FEM and ISO 22000 documents are available for onboarding, alongside FDA/LFGB test reports. Documents are subject to the current audit and certificate cycle.
Yes — FSC-certified cartons are available where specified. Share the retail or distributor requirement at the brief stage so the packaging and documentation are quoted together.
Ceramic is durable and reusable, but local recycling systems vary. We do not make a blanket recyclability claim; we can confirm body composition, packaging material and disposal guidance for your market.
Still have a question? Contact our team and we will reply within one business day.
Talk to a ceramic mug specialist
Questions about materials, certifications or shipping? Our team answers within one business day.
