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Help & FAQ

Hello, how can we help you?

Advice and answers from the MugFactory Team

General questions

  • What is your minimum order quantities (MOQ)?

    Our minimum order quantity (MOQ) depends on the specific product line and customization requirements. Please reach out to our product specialists for detailed information regarding the MOQ for the product you are interested in. Alternatively you may check our list of MOQs here.

    We strive to accommodate orders of various sizes to meet our customers diverse needs so don’t hesitate to contact us!
  • Can you produce less than your minimum order quantities (MOQ)?

    We strongly recommend that our esteemed customers adhere to our minimum order quantities to mitigate associated setup costs. However, we do accommodate smaller orders upon request and strive to fulfill our customers' specific needs.

    If you are interested in placing an order for a sample, we kindly request that you reach out to our dedicated product specialists. They will be delighted to assist you in this regard and provide further guidance.
  • What is the production capacity of a factory?

    The factory can produce more than 100 million mugs per year. It has more than 3,000 employees, 6 comprehensive ceramic production bases, 10 production branches and 20 firing kilns.
  • What customization options are available for ceramic mugs (e.g., colors, sizes, shapes)?

    The customization options available for ceramic mugs may vary depending on the specific factory, but here are some common options:

    1. Colors: Custom ceramic mugs can be produced in a wide range of colors, including standard colors as well as custom Pantone matched colors.

    2. Sizes: Ceramic mugs can be customized in various sizes, such as standard sizes like 11oz or 15oz, or even larger or smaller sizes based on specific requirements.

    3. Shapes: Custom ceramic mugs can be manufactured in different shapes, including classic cylindrical shapes, tapered shapes, square shapes, or even custom-designed shapes.

    4. Handles: Mugs can have different types of handles, such as straight handles, C-shaped handles, or even no handles.

    5. Surface Finish: The surface of ceramic mugs can have different finishes, such as glossy, matte, or textured finishes.

    6. Artwork/Logo: Ceramic mugs can be customized with specific artwork, logos, or designs provided by the buyer.

    7. Personalization: Individual names, initials, or messages can be added to each mug for a personalized touch.

    8. Rim and Base: The rim and base of the ceramic mug can be customized with different colors or designs.

    9. Inner color: Some ceramic mugs offer the option to have a different color on the inside of the mug, adding a unique visual effect.

    10. Special Effects: Some manufacturers offer special effects like metallic or glow-in-the-dark finishes for an enhanced custom look.

    It's important to check with the specific ceramic mug factory to confirm which customization options they can provide.
  • Do you accept factory inspection?

    We thank you for your interest in our ceramic mug factory. We understand the importance of ensuring transparency and quality in the manufacturing process. We fully support and welcome factory inspections.
  • Which clients have you cooperated with?

    There are more than 200 overseas customers in total, covering more than 40 countries and regions around the world. We have become partners with many Fortune 500 companies such as IKEA, Gibson, Disney, Wal-Mart, and Starbucks.
  • What certifications do your products have?

    MugFactory has successively obtained daily ceramic production certification for export to the United States, ISO22000 food safety management system, etc., and the quality and technical indicators of each series of products have reached international standards.
Frequently asked questionsHave other questions for us?   Ask our experts directly!

Shipping

  • What shipping method should I choose?

    You don't have to choose which shipping to use when working with M MugFactory!

    Our dedicated product specialists will help manage and plan your entire shipping & logistic strategy to help you save on costs while getting your packaging to your doorstep on time!
  • I can't find the costs of shipping anywhere on the website, why is that?

    We currently do not display the shipping costs on our website, as costs may vary depending on individual needs and specifications. However, shipping estimates can be provided to you by our Product Specialist during your consultation stage.
  • What shipping options do you offer? Is shipping included in my quote?

    We offer Air, Ground, and Sea shipping depending on the manufacturing origin and destination.

    With several shipping methods available, shipping is generally not included in your quote unless stated explicitly during your consultation stage. We can provide more accurate shipping estimates upon request.
  • Can you ship my packaging to multiple destinations?

    We most definitely can!

    Customers often request their shipments to be delivered directly to their fulfillment centers and a smaller quantity to be shipped to other locations. As part of our service, our Product Specialists work closely with our Logistics Team to help schedule and organize your shipments.
Frequently asked questionsHave other questions for us?   Ask our experts directly!

Returns

  • What is the Mugfactory return policy?

    If for any reason you are dissatisfied with your product, you can return it for a full refund within 30 days following your delivery.

    To be eligible for a return, your products must be clean and undamaged.
  • What do I do if I need to return something?

    Email our friendly customer service team to vip@custommugfactory.com and we'll provide you with instructions for returning your items. Easy as that!
  • When will I receive the refunded money?

    Please offer us the tracking number of the returned items. We will promptly refund your money once we receive the returned items. Please note that the purchaser will bear any shipping costs associated with the returns. These costs are nonrefundable.
Frequently asked questionsHave other questions for us?   Ask our experts directly!

See what our customers say

Don’t let what we say influence you, take it from our customers!

I worked with MugFactory to create a custom batch of mugs for my catering company. Mugs always turn out better than I imagine. The quality is very good and the customization is always accurate.

5 star
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Lauren Lee
Semaine Health

The value MugFactory adds to our brand is immeasurable. By making mugs of such high quality, we are able to provide our customers with a top-notch coffee drinking experience.

5 star
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Kristen Blue
Sonhab Chocolate

It was a really great experience working with Jack peng and MugFactory. I spoke with many vendors before choosing MugFactory, and I'm so grateful I chose them.

5 star
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Shannon Brown
Pipit & Finch

MugFactory was superb from start to finish. Our artwork was done exactly as presented and in the highest quality. Really fast shipping too. I highly recommend MugFactory!!!

5 star
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Bobby DeMars
Blind Spirits

With MugFactory running my entire mug supply chain and helping me manage decision-making, I'm able to save time and hassle to focus on my customers.

5 star
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Billi Kid
NBALAB

The team at MugFactory was very communicative and went through rigorous testing and quality control to ensure my custom mug was perfect. The team is also very reliable!

5 star
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Elaina Eckland
Drop Supplements

We decided to use the designers at MugFactory for a rebrand and we don’t regret it! We've seen positive feedback from our customers and it's resulted in an increase in our sales!

5 star
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Ammu Beauty

It's been great working with MugFactory. They answered all my questions quickly and worked with me to find the right design for our product. This included many emails back and forth.

5 star
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Curtis Lau
Torch Sushi