Factory questions buyers ask
What does your Liling factory produce?
Custom ceramic, stoneware, bone china and porcelain mugs — including coffee mugs, latte cups, tea cups, espresso cups, gift sets and commuter styles — with in-house glazing, decoration, firing and packaging.
Can I visit the factory?
Yes. Factory visits in Liling are welcome by appointment. Tell us your dates and the program you are planning, and we will arrange the line, kiln and QC walk-through.
How do you control quality across a batch?
A documented QC plan covers artwork, material verification, in-process checks, final inspection, drop testing, food-contact reports and a photo QC report before shipment. Batch records are kept for traceability.
Can you supply test reports and audit documents?
FDA / LFGB food-contact test reports, BSCI, Sedex, FSC, Higg FEM and ISO 22000 documents can be supplied for your compliance review. The applicable documents depend on your market and the current audit cycle.
Do you support 500-piece pilot orders?
Yes. The standard MOQ is 500 pieces per design on existing bodies. Mixed designs can share a production run, and sample orders can be placed below the production MOQ.
Is the factory owned by MugFactory?
MugFactory runs on an exclusive Liling production network: a 1994-built factory, six production bases, ten branch factories and twenty kilns. The relationship is an exclusive partnership with priority production capacity, in-house QC and export documentation.