A faster quote starts with a complete brief
You do not need a finished specification to contact us. But these four details help us give you a useful answer on the first reply, not a generic price list.
1. Use case & market
Café, retail, promotional, corporate gift or souvenir? This sets the body, packaging and compliance route.
2. Body & capacity
11oz, 15oz, 8oz, a custom shape, a lid? Tell us the drink and the service size.
3. Artwork & decoration
Logo, photo, full wrap, gold rim? A rough idea is enough for a first mockup.
4. Quantity & date
Pilot or annual program, and the on-shelf date. We will tell you the latest order-by date.
For pricing logic, read Custom Mug Pricing 2026. For order minimums, read Custom Mug MOQ Explained. For seasonal deadlines, use the Holiday Mug Production Calendar 2027.
Before you send: common questions
How quickly will you reply?
We aim to reply within one business day. If your brief includes the quantity, market and on-shelf date, we can usually return a mockup direction and indicative price in the same reply.
Can I get a free mockup?
Yes — for qualified projects we prepare a free digital mockup so you can check artwork placement, print area and packaging before committing to a physical sample.
What is your MOQ?
The standard MOQ is 500 pieces per design for existing ceramic bodies. Mixed designs can share a production run, and samples can be ordered below the production MOQ.
Do you work with small brands and first orders?
Yes. A 500-piece pilot is designed for first orders, market tests and new collections. We will tell you honestly if a smaller quantity is better handled as a sample order.
Can we visit the factory?
Factory visits in Liling are welcome by appointment. Tell us your dates and the program you are planning, and we will arrange the line, kiln and QC walk-through.